State Farm® Insurance Agent Jack Martin
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Olivia M.
July 15, 2024
"If I could cry in writing I would! (In a good way though lol.) As a single woman doing this thing called life on her own it can often times be difficult to find spaces where you feel taken care of and not taken advantage of. Dan was an exceptional agent that guided me through the process of home & auto. He was so professional and patient while I sat and calculated things on my end in comparing my current company. I'm so grateful for the service that was provided. Praying nothing ever happens to my home or auto but feel that if anything were ever to transpire that I'd be in good hands for sure. Thanks Dan!"
"Olivia, My Team and I are here to help you get through life's challenges. Life happens and you need to know you and your family are protected. I'm proud of Dan and the rest of My Team for providing you with the best Good Neighbor service. Please call or stop by my office any time you need us. "
A Guth
June 28, 2024
"Mr. Dan was able to get me a better price than the one I had and he helped me set up the payment plan and logging into my account plus answering a forever list of questions. I was very happy with his service."
"Thank you for your business and your trust in State Farm. We will always try to find the best price for our policyholders without reducing their coverage. If you have any further questions, please call or stop by my office. Thank you for the nice review. "
Oscar Gomez
June 28, 2024
"I’m from out of town and I’m starting a new job in the area in a couple months. I will be renting an apartment and I will be needing renters insurance. I stopped by the State Farm right off the highway, super convenient btw, great locale. Super great staff. The young lady at the front desk was very helpful with all my questions regarding renters insurance and the other team members passed by to say hello. Made you feel very welcome. I’ll definitely keep Yall in mind during my search for renters insurance. I hope to be back in the not so distant future."
"Mr. Gomez, I hope your new job goes well and you have settled into the area. Please stop in my office or call anytime you have questions about insurance or financial needs. My Team and I would be glad to assist you."
Karla Reyes
June 18, 2024
"I went in the other day and Monette helped me out so much! Always has a big smile on her face (:"
"Karla, I'm happy to hear My Team Member, Monette, was able to help answer your questions. It's always nice to see a Good Neighbor smile, too."
Roel Maldonado
June 18, 2024
"Been with this agent for a couple of years now! Monette has been great to work with! Answers my calls in a timely manner and answers all my questions each time! Always there to help!"
"Hi Roel. We take pride in providing the Good Neighbor service. Monette is a valuable Team Member and I'm glad you can count on her when you need assistance. Thank you for the kind words and Five Star review."
alejandro cortez
June 18, 2024
"Great customer service"
"Alejandro, thank you for your trust in my State Farm Agency for your insurance needs. I appreciate your business and look forward to assisting you in the future. "
Michael Barr
June 11, 2024
"Sat almost 1.5 hrs going over what we needed for insurance. Sewer line to street, water back up, hidden water damage, and many others. Water damage was discovered in an encapsulated space in the house that was impossible to be found unless the house was disassembles in some fashion. I called to file a claim. Dan stated Immediately, "you are on your own, we don't cover water damage or rot.". After communicating with State farm headquarters, they denied the claim...paid nothing and still placed a claim on my record that makes our premiums much higher. This is unethical and should be illegal."
"Michael, thank you for your feedback. We appreciate your comments and will do our best to avoid any problems like this in the future."
Melina DeBartolo
April 4, 2024
"Great customer service by Monette ! Helped me get started right away and explained the safe driving app to me ! Super simple and happy to be with State Farm"
"HI Melina. The Drive Safe & Save app can help you save money, so if you have any questions in the future, please call my office. I appreciate the five star review and look forward to being your State Farm Agent. "
Diane Sadausky
April 1, 2024
"Monette from your office was so helpful. Your agency saved me a lot of money. Thanks again. Diane"
"Hi Diane. Thank you for the kind words for My Team member, Monette. I like to see policyholders save money while maintaining high quality insurance service. Thank you for your business and I'd like to help your family and friends save money, too."
Andy Roberts
March 14, 2024
"I’ve been with Jack Martin for about 15 years now. Back in 22 I had a car that I called in and put storage on the car. Couple months later I get my bill for the price of full coverage. No big deal hey I’ve been with them for so long. Then end of December I call and put my car on storage for the winter. Just got a bill for full coverage again! Tried to call the office and kept getting “Jack is in a meeting”. Called to have my policy’s switched over to another agent but told the lady on the phone I wanted to talk to Jack first. That was at 9:45. I receive a call from the office at 3pm that Jack is still in meetings and we already transferred your stuff over to the new office. Mentioned that I specifically asked to speak with him before transferring my stuff and clearly they did not listen. Do not waist your time with this agent as he does not care about customer service. And according to Jack it’s my job to follow up and double check HIS EMPLOYEES WORK to make sure they did it correctly."
"Hi Andy. I am very sorry you did not receive the experience that you were looking for with my office. If there is anything I can do to remedy this situation, please call me personally at 847-336-6800."
Chloe Ortega
February 15, 2024
"Excellent customer service!"
"Hi Chloe. I appreciate your business and look forward to assisting you in the future with any of your insurance needs. Thank you for the 5 Star review."
Kelli Bess
January 19, 2024
"State Farm as a whole is just the best. I had a policy with American family for 13 days that’s it. By far the worst customer service I’ve ever experienced. These guys picked up on the first ring and duplicated my previous policy for a third of the price. I needed to change the effective date on my policy and manager Dan called me back personally to make sure it was done properly. You guys got yourself a customer for life, I’m SO impressed."
"Hi Kelli. We strive to give the best customer service possible. We appreciate your business and look forward to assisting you with all your future insurance needs. "
DRN Flooring Care Inc
November 10, 2023
"Jack and his whole staff have been great to us and our family! Very knowledgeable and helpful!"
"Thank you so much for the kind words and trusting us with your insurance needs. We are here to assist you whenever you need us. Best wishes to you and your family. "
Caroline Lifeisgood
September 14, 2023
"I have been with State Farm for over 30 years. The staff is especially knowledgeable in all facets of my insurance needs. Especially Melissa. No matter how puzzling my questions sometimes are I also receive accurate information that I can depend on each and every time. Blessed to have her as my contact go to. A rare find is definitely found in Melissa."
"Caroline, thank you for the kind words for my Team Member, Melissa. I appreciate your loyalty to the State Farm brand and products to meet your insurance needs. Please call or stop by anytime you have a question or a concern. Thank you."
Laura Kukuruzovic
September 8, 2023
"Dan at this State Farm Office is an absolute pleasure to do business with. Who needs Jake from State Farm, when you can get Dan at this location!"
"Hi Laura. As my Office Manager, Dan is a key part of my Team. Thank you so much for the nice review. We look forward to assisting you with your future insurance and financial needs. Thank you."
Chantal Brikha
August 23, 2023
"Melissa was very helpful in getting me the best quote for my renters insurance. She was very quick and the whole process was so easy! She also walked me through all of my questions and helped me clarify any confusion."
"Hi Chantal. I'm proud of the Team I have in my office. I'm happy to hear Melissa clarified your concerns regarding your Renters Insurance needs. Thank you for the 5 star review and we'd like to help your friends and family too. We love referrals. Thank you."
Lewis R
August 19, 2023
"All your insurance needs. Been with Jack forever!"
"Hi Lewis. Thank you for your continued loyalty to my office and the State Farm brand. It's always a pleasure to assist my policyholders with their insurance needs. "
Josemorales1521@gmail.com Pachuca
August 14, 2023
"Muy buen servicio de parte de Melissa Ocampo . El lugar muy limpio tod miy bien altamente lo recomindo"
"Hola Jose, muchas gracias por el comentario que nos has dejado. Nuestra oficina espera poder ayudarle con todas sus necesidades futuras de seguro. "
rob epker
August 14, 2023
"Really enjoy coming in the office. The whole staff is so friendly and organized and really fun"
"Rob, thank you for the kind words regarding my office and staff. We love it when our policyholders stop by and spend some time with us. Please stop in again soon. Thank you for the nice review. "
Maria May Pasicaran
August 1, 2023
"Monette helped me today set everything up and was very nice and friendly"
"Hi Maria. Thank you for trusting me and My Team for your insurance needs. We appreciate the 5 star review and the kind words for Monette. Please call or stop by anytime."
James Burlew
March 7, 2023
"I can't say enough good things about Jack Martin and his staff at State Farm. They are very professional and courteous. Jack's really kindhearted and down to earth. He sincerely cares about all of his customers and will go that extra mile for them. If you're considering State Farm, I highly recommend this agency."
"Hi James. Thank you for the kind words and Five Star review for me and My Team. I appreciate your business and thank you for trusting State Farm for your insurance and financial needs. Life happens and you know you're protected. If you have any further questions, please call or stop by my office any time. "
Michael K. Glynn
February 22, 2023
"I've been with Jack's team for many years, but unfortunately, due to very poor communication and effort on their part, I am exploring switching my plan to a team who may be helpful and prioritize customer service. About one year ago, our rates increased. When I emailed to inquire about why, I was told that the agent would reach out to me. I even had a call set up for a specific time, which I worked my work schedule around. Nobody ever called. Since this was the first issue I had with them, I decided to let it slide. Last week. I received another notice that my rates were going up. I again reached out. I was promised to receive a call last week. I never received one. I sent another email this week expressing my disappointment in their customer service. I never received a reply. When I was purchasing additional homeowner's insurance with them, it's funny how quick they were to reply. However, since I've had questions, they've showed no interest in helping, so I'll be looking elsewhere."
"Michael, I appreciate your business and I apologize for the lapse in communication. For over 100 years, State Farm has strived to provide the best Good Neighbor service possible. I would like to talk to you personally and resolve the issue at hand. I have reached out to you today via phone and email, and I look forward to hearing from you to discuss what I can do to help you. While rates have increased industry wide, I can explain those increases both within State Farm and across the aisle. Again, I apologize and look forward to hearing from you."
Steven Whitehead
January 28, 2023
"Monette was very easy to work with, and very knowledgeable on any questions I had. She took plenty of time to explain each aspect of the auto insurance I had just signed up for. I appreciate the help!"
"Steven thank you for kind words for Monette. I appreciate your business and I'm glad my Team Member Monette could assist you with your auto insurance needs. Please let us know if we can further assist you. Thank you."
Zuleyca Antunez
January 13, 2023
"Special thanks to Melissa for taking care of my concerns! This agency has great team members. Calls are answered promptly, if there’s a problem they show sympathy and address the issue instantly! Keep up the great work guys!:)"
"Hi Zuleyca. Thank you so much for the nice compliment for my Team Member Melissa. We strive for customer service that goes above and beyond for our policyholders. Thank you for your loyalty and let us know if we can further assist you and your family."
Miriam Moroyoqui
December 17, 2022
"Jake and Laurie are amazing and helpful"
"Hi Miriam. We enjoyed spending time with you and your team. We appreciate the invitation and are glad we could help your residents with their insurance needs. Thank you to you and your team!!"