State Farm® Insurance Agent Jack Martin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
JC Serrano
September 3, 2025
"Jocelyn and Melissa are always professional and answer all of my questions. Strongly recommend them for all your insurance needs. Keep up the good work!"
"I really appreciate your kind words for my team members. I can't do this without them. It's customers like you that make me strive to provide the best #goodneighbor service possible."
Amanda Smith
September 2, 2025
"They will not confirm the date with you when you cancel your policy and will not even send a confirmation email. I went a week without insurance and didn't even know it because I had asked to cancel my policy at the end of the current month. Instead, they just canceled it immediately without even telling me (after it took over a week to process). I found out a week later when I received a letter in the mail. They also raised my rate by over 20% with no explanation. I was a client for many years, and that's not how you treat your customers. Very disappointing. Avoid at all costs."
"Thank you Amanda for sharing your feedback. We’re sorry to hear about your experience. Our office works hard to respond quickly and provide clear communication, and we regret if we fell short for you. We’ve reviewed your situation and reached out directly to make sure your concerns are addressed. If there’s anything more we can do, please call our office at (847) 336-6800 so we can assist you right away. - Jack Martin State Farm Team"
Justin de Sousa
September 2, 2025
"Jack was very helpful with getting a quick and affordable policy!"
"Thank you, Justin! We appreciate you taking the time to share your experience with us. And special thanks for being our 150th review! We are grateful for your support! - Jack Martin State Farm Team"
Jeanette Lester
August 21, 2025
"Since I have been with State Farm, the experience has been wonderful and the services has been outstanding."
"Jeanette, we really appreciate you. Hearing that your experience has been wonderful makes our day. If you ever need anything, we're here to help."
Eric Wentz
August 21, 2025
"They canvas neighborhoods with their pamphlets. Not professional and I wouldn't do business with a company like this."
"Hi Eric, I’m sorry to hear about your concerns. I do want to clarify that we do not hand out pamphlets or canvas. We’d like to understand more and address any issues directly. Please call us at 847-336-6800 or stop by the office during business hours. - Jack Martin, State Farm Agent"
Ben Ward
August 15, 2025
"Good prices and better service."
"Thanks for the kind words Ben. We are glad that we were able to help you out and provide prices and service you were happy with. We are here whenever you need us next!"
Judy Abelson
August 6, 2025
"Very efficient service, very reasonable rental insurance. A hassle free experience."
"Hi Judy, We really appreciate you sharing this. It means a lot to know you feel supported! We are always here if you need anything. - Jack Martin State Farm "
M H
August 5, 2025
"I was referred to Jack Martin by my dad when my husband and I bought a house and needed a home owners insurance policy. Jack was extremely easy to work with, efficient; explained everything well, and he got us a great rate with great coverage. We couldn’t be more pleased!"
"We really appreciate your thoughtful review! It means a lot to our team to know we could make a positive difference for you."
Elizabeth Linares
July 31, 2025
"Mr. Martin's office and his whole staff were so helpful with my claim. They were constantly checking up with me to make sure that everything was going OK with my claim. I highly recommend Mr. Martin's office for your insurance needs. You guys are the best!!! Thank you!!"
"Elizabeth, thank you! We're so happy we could help and keep you updated through the whole process. Your kind words mean a lot to our team!"
Michael Glynn
July 28, 2025
"Jack has been great to work with and would highly recommend!"
"Thank you so much for updating your review, Michael! Glad to hear your experience turned around. Let us know if we can help with anything else! - Jack Martin State Farm"
Brandon B
July 7, 2025
"Very nice"
"Appreciate the 5 Stars!"
Dianna Speisman
June 28, 2025
"Dan was very helpful. He took the time to answer all our questions and explain our options for coverage."
"Thanks, Dianna! Really glad Dan could make things clear and easy for you. Grateful to have your support!"
Margaret Williams
June 24, 2025
"After several unsuccessful attempts finding a towing service I called Jack Martin at State Farm for help. Jack's staff knew exactly what to do to help me. They contacted a towing service, explained the issue with my car and sent the towing service to take my car to the repair service of my choice. Thanks to the knowledgeable staff who provided peace in a frustrating situation."
"Hi Margaret, Thank you so much for your kind words. We're so glad our team could step in and make a stressful situation a little easier. Helping our customers feel supported, especially in tough moments, is what we're here for. We truly appreciate you taking the time to share your experience and we're always just a call away whenever you need us. -Jack Martin State Farm Team"
LaTonia King
June 2, 2025
"Great customer service! Patient and wen t over all of our policies and saved money for us."
"Thanks so much, Latonia! I'm really glad we could walk through everything together and help find ways to save you money. Always happy to help!"
Dan MacKinney
May 21, 2025
"Jack Martin is the most honest and experienced agent around! Highly recommend doing business here!"
"Thanks so much, Dan! I truly appreciate the kind words. It's always my goal to be someone you can count on. Grateful to have your support!"
J Tipp
May 15, 2025
"Melissa at this office has OUTSTANDING customer service skills, she is the best!"
"Thanks for taking the time to leave a review, J Tipp. We're so glad Melissa made your experience a great one. She is a big part of what makes our office special."
Katherine Brennan
April 29, 2025
"Today I worked with Melissa Ocampo and she was so great! I told her what I was thinking of doing and she very clearly explained all my options. She was very kind and knowledgeable, I really appreciated her making my experience so easy."
"Thank you so much, Katherine! We're so glad Melissa was able to make everything clear and easy for you. She's truly a gem, and we'll be sure to pass along your kind words!"
Maria Camomot
April 28, 2025
"Monette was great!"
"Appreciate you, Maria! Monette's awesome and we're so glad she made your experience a great one."
Rosemarie Fuchs
April 26, 2025
"monette was wonderful! she helped me with all my questions"
"Thanks so much, Rosemarie! We're so glad Monette could help you out. Appreciate you taking the time to leave a review!"
Linda Pekkarinen
April 12, 2025
"Jack and his team are awesome! They are always so helpful. No matter what the problem they will help you solve it!"
"Thanks so much, Linda! We're always happy to help. Your kind words mean a lot to our whole team!"
Gary Scherr
April 11, 2025
"Monette and all of Jack’s office is great! Always very helpful and with great smiles."
"Thanks, Gary! We're lucky to have Monette on the team -- appreciate your kind words!"
Mark Roberts
April 10, 2025
"Great customer service! Jack and his office really took the time to explain everything to me and educated me what would be my best options and why. Very trustworthy."
"Thanks so much, Mark! We're glad we could help and appreciate your trust in us!"
Qween Arie
April 9, 2025
"If I could leave ten stars I would. I’m very satisfied with the service from jack and State Farm. Will recommend all friends and family."
"Hi Qween Arie, Thank you so much for your kind words! I'm thrilled to hear that you’re satisfied with the service you received. It means a lot to me that you would recommend us to your friends and family. If you ever need anything else, don’t hesitate to reach out. We're here to help!"
Alexis Roberts
March 25, 2025
"Monette from Jack Martin State Farm was super helpful and answered all my questions. I definitely recommend their service!"
"Thanks so much, Alexis! Glad you had a great experience with Monette. Thanks for recommending us!"
Darren Williams
March 18, 2025
"Every experience I've had had with anyone who answers the phone today was Monette very easy to speak with always willing to answer any questions you have.I live in the city have no problem working with them in Gurnee"
"Thanks so much, Darren! Glad Monette made things easy and answered all your questions. We appreciate you choosing our team!"