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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

James Burlew

March 7, 2023

5  out of  5 rating by James Burlew
"I can't say enough good things about Jack Martin and his staff at State Farm. They are very professional and courteous. Jack's really kindhearted and down to earth. He sincerely cares about all of his customers and will go that extra mile for them. If you're considering State Farm, I highly recommend this agency."

Michael K. Glynn

February 22, 2023

1  out of  5 rating by Michael K. Glynn
"I've been with Jack's team for many years, but unfortunately, due to very poor communication and effort on their part, I am exploring switching my plan to a team who may be helpful and prioritize customer service. About one year ago, our rates increased. When I emailed to inquire about why, I was told that the agent would reach out to me. I even had a call set up for a specific time, which I worked my work schedule around. Nobody ever called. Since this was the first issue I had with them, I decided to let it slide. Last week. I received another notice that my rates were going up. I again reached out. I was promised to receive a call last week. I never received one. I sent another email this week expressing my disappointment in their customer service. I never received a reply. When I was purchasing additional homeowner's insurance with them, it's funny how quick they were to reply. However, since I've had questions, they've showed no interest in helping, so I'll be looking elsewhere."

Steven Whitehead

January 28, 2023

5  out of  5 rating by Steven Whitehead
"Monette was very easy to work with, and very knowledgeable on any questions I had. She took plenty of time to explain each aspect of the auto insurance I had just signed up for. I appreciate the help!"

Six-Fingered Man's Detective Agency

January 17, 2023

5  out of  5 rating by Six-Fingered Man's Detective Agency
"Magnificent agent Mr. Jack Martin and Mr. DANIEL CONSTABILEO the office manager. State Farm's user interface to initiate the process was a piece of cake. Total time spent with Jack and Dan for Home and Autos was less than half an hour!!! I had tried numerous other insurance companies and none came even close. These other companies' agents and customer service teams were unfriendly, inept and kept transferring me to someone else when I was trying to receive the multi policy discounts, among other items. Additionally, their rates were through the roof when compared to State Farm's. Overall, Jack and Dan were truly awesome and easily deserve a 5-star rating. In my 40+ years of dealing with insurance companies, this was my most enjoyable experience, by far."

Zuleyca Antunez

January 13, 2023

5  out of  5 rating by Zuleyca Antunez
"Special thanks to Melissa for taking care of my concerns! This agency has great team members. Calls are answered promptly, if there’s a problem they show sympathy and address the issue instantly! Keep up the great work guys!:)"

Miriam Moroyoqui

December 17, 2022

5  out of  5 rating by Miriam Moroyoqui
"Jake and Laurie are amazing and helpful"

Will Sickle

December 12, 2022

5  out of  5 rating by Will Sickle
"Melissa was very nice and incredibly helpful. Highly Recommended."

Elizabeth Tyler

November 19, 2022

5  out of  5 rating by Elizabeth Tyler
"The team here has been wonderful and extremely easy to work with"

Ramona Harvey

November 17, 2022

5  out of  5 rating by Ramona Harvey
"Jack is GREAT! He is always there when I need him. Even after hours!"

Marcos Antonio

November 16, 2022

5  out of  5 rating by Marcos Antonio
"As a new State Farm customer, I was welcomed by a friendly, highly knowledgeable, and professional named Dan. Dan walked me through the process of getting my insurance switched over and provided me additional options, that I actually wanted, but wasn't aware of them until Dan explained them thoroughly. I'm happy with my new State Farm agent Dan. Thank you for your high level of customer support and your overall positive demeanor. By the way, this interaction occurred over the telephone - which adds a 6th start to my review - if it was possible."

Jonny Velez

November 15, 2022

5  out of  5 rating by Jonny Velez
"(Translated by Google) Ms. Melissa is always available to help, clarify any questions we have related to the insurance obtained. In the office you will always find staff available to help (Bilingual Spanish, English and North American Sign Language). The office promotes inclusion by having a staff that uses ASL. And the excellent customer service services, we have not had any problems and they help us at all times when we have a problem. Thank you (Original) La Srta. Melissa siempre está disponible para ayudar, aclarar cualquier duda que tenemos relacionado al seguro obtenido. En la oficina siempre encontrarán personal disponible para ayudar (Bilingüe Español, Inglés e Idioma de señas norte americano). La oficina promueve la inclusión teniendo un personal que usa ASL. Y los servicios del servicio al cliente excelentes, no hemos tenido algún problema y nos ayudan en todo momento cuando tenemos un problema. Mil gracias"

Gilberto Lazcano

November 14, 2022

5  out of  5 rating by Gilberto Lazcano
"Jocelyn answered all my questions and explained to me everything. Excellent customer service👍👍"

Gustavo Lugo

November 14, 2022

5  out of  5 rating by Gustavo Lugo
"(Translated by Google) Thank you Monette very good attention they helped me in everything that good treatment to the recommended clients 100% (Original) Gracias monette muy buena atención me ayudaron en todo que buen trato a los clientes recomendados 100%"

Cinthya Rodriguez

November 7, 2022

5  out of  5 rating by Cinthya Rodriguez
"The team at Jack Martin are extremely knowledgeable and professional. Dan and the girls are the best!"

ChicagoMom & a Nurse

November 4, 2022

5  out of  5 rating by ChicagoMom & a Nurse
"Been with this company for many years. They are so good at me and I guess to every customer they had. Their account representative are very helpful and knowledgeable. I just added my new car and she helped me out tremendously by lowering my homeowners payment. Highly recommended company."

Alex Dominguez

October 28, 2022

5  out of  5 rating by Alex Dominguez
"Awesome place,they always put me first Jocelyn and Dan awesome help with my, life policy's as well as car insurance recommended vert much!!"

John Mastro

October 20, 2022

5  out of  5 rating by John Mastro
"I have been a State Farm customer for over 40 years and majority of those years with Jack Martin and his team. I trust Jack with all my insurance needs and questions I had over these many years. Professional and caring come to mind … all I can say is thank you Jack and fo all people in your agency."

Janette Thomas

October 17, 2022

5  out of  5 rating by Janette Thomas
"Monette was very helpful today. Great service at Jack Martin every time."

Expedited Transportation

October 12, 2022

1  out of  5 rating by Expedited Transportation
"Think twice before you go with state farm and Jack Martin Insurance, I have state farm insurance from last few years i bought my new vehicle and got coverage on 28 sept and after week it involved in accident and other person who hit my vehicle don't have insurance so i have file against my insurance and it been nine day and my agent and adjuster keep saying they need to investigate if i have coverage. This is wired when they sent me id card and charged me for 6 month, they should have all the information in their system, i called Jack martin office many times to talk to him and first lady saying he is busy she will informed him to call me and after calling everyday in last 7 days she told me Jack martin don't involves in claims. Don't go with Jack Martin and state and change your insurance because you never know when you need coverage and Jack martin and state farm don't care about their customer."

Daniel Diaz

October 5, 2022

5  out of  5 rating by Daniel Diaz
"Monette was patient with me & the whole office always helps me with great spirits"

Justin Middleton

October 1, 2022

5  out of  5 rating by Justin Middleton
"Always a wonderful experience calling to adjust a policy. They are all so nice, Dan is my go to guy, and I always ask to talk to him"

Dean De Pew

September 30, 2022

5  out of  5 rating by Dean De Pew
"Everyone in Jack’s office has been absolutely amazing. My agent Dan has been remarkable. He is always responsive, always gets me great the information I need, he is always helpful and frequently he actually answers the phone!!! Which is kind of an oddity in today’s world. Jack runs a class operation. Even the support staff is always cheerful, helpful and professional. Everyone in the agency has helped us immensely with a number of things outside of the realm of normal insurance agent world. I can’t thank his team enough for the added little touches. It makes all the difference. Continued success to the whole team."

Martin Nieto

August 27, 2022

5  out of  5 rating by Martin Nieto
"Monette Ocampo was very professional and helped me to find the best rate for my budget."

Monique Gonzales

August 25, 2022

5  out of  5 rating by Monique Gonzales
"I love Jack Martin State Farm! They are always professional and friendly.Any claim I have ever opened has always been easy to do and has always been handled expeditiously. They make auto coverage painless! And Melissa is wonderful, a joy to work with! Thank you!"

Tina Fries

August 25, 2022

5  out of  5 rating by Tina Fries
"Very quick to respond and provide help. Always reasonably priced for us good drivers especially with multiple policies like homeowners, etc."