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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Carlos Lebron

Carlos Lebron

February 9, 2026

5  out of  5
rating by Carlos Lebron
"Monette was very helpful with setting up my account today."
We responded:
"Hi Carlos. Thanks for taking the time to leave a review. Monette will be glad to hear this. We’re happy she could help get everything set up for you and we appreciate you choosing our office."
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Roberta Leonard

February 4, 2026

5  out of  5
rating by Roberta Leonard
"I can't express how thankful I am for the team here. Monette helped me set up my app."
We responded:
"Hi Roberta. Thank you for sharing this. We’re glad our team made things easier for you. Monette does a great job walking people through the app, and she’ll love seeing your note. We appreciate you trusting us and we’re here whenever you need support."
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gerald sexton

February 4, 2026

5  out of  5
rating by gerald sexton
"Monette was so helpful. Great office"
We responded:
"Hi Gerald. Thanks for the kind words. Monette does a great job helping people, and we’re glad you had a good experience. We appreciate you choosing our office."
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Gary Hansen

January 21, 2026

5  out of  5
rating by Gary Hansen
"Monette helped me with everything I needed today! Great office"
We responded:
"Gary, thank you for the kind words. I’m glad Monette was able to take care of everything you needed today. We appreciate you and are happy to help anytime."
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Maria Martinez

January 19, 2026

5  out of  5
rating by Maria Martinez
"Muy satisfactorio"
We responded:
"Gracias, María. Nos alegra saber que quedó satisfecho con su experiencia y el precio. Nuestro equipo siempre está aquí para ayudarte con tus necesidades de seguro."
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Vahe Ayvazian

November 13, 2025

5  out of  5
rating by Vahe Ayvazian
"Jack and his team are very responsive and very easy to work with overall!"
We responded:
"Thanks for sharing this Vahe. Our team works hard to stay responsive and make everything easy for you. We appreciate you taking the time to leave this review"
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Kevin Grebner

November 12, 2025

5  out of  5
rating by Kevin Grebner
"I needed pricing and to establish home owners insurance for my home. Dallas quickly and efficiently provided a quote and helped get the policy in place."
We responded:
"Thanks for taking the time to share this. Glad Dallas helped you get everything in place quickly. We appreciate you choosing our office for your homeowners coverage."
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Eric Sajuan

October 31, 2025

5  out of  5
rating by Eric Sajuan
"Melissa was very helpful and patient! She took the time to search until she found the perfect quote for me. Great service and communication — highly recommend!"
We responded:
"Hi Eric! So Glad Melissa was able to make your experience a great one! Thank you for trusting us to help you find the perfect quote!"
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Maria Aboytes

October 23, 2025

5  out of  5
rating by Maria Aboytes
"DALLAS SOTO IS THE REP. THAT ASSISTED ME WITH MY HOME AND AUTO INSURANCE TODAY. SOTO IS VERY SMART, SKILLFUL, HE LISTENED TO MY NEEDS AND EXPLAINED MY OPTIONS. EXCELLENT CUSTOMER SERVICE SKILLS. THANK YOU FOR MAKING THIS EXPERIENCE A GOOD ONE."
We responded:
"THANK YOU SO MUCH, MARIA! We are glad Dallas was able to help and make everything clear and easy. We'll make sure he sees your kind words. Appreciate you trusting our team for your home and auto insurance! - Jack Martin State Farm"
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Chloe Ortega

October 23, 2025

5  out of  5
rating by Chloe Ortega
"Excellent customer service!"
We responded:
"Hi Chloe. I appreciate your business and look forward to assisting you in the future with any of your insurance needs. Thank you for the 5 Star review."
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Anthony Rivera

October 10, 2025

5  out of  5
rating by Anthony Rivera
"Dallas such an amazing help State Farm on top!"
We responded:
"Thanks, Tony! We're glad Dallas could help make your experience a great one. We appreciate you choosing our office and taking the time to share your feedback. State Farm on top!"
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Don Linn

October 1, 2025

5  out of  5
rating by Don Linn
"State Farm has been our insurer for everything for decades and the service at Jack Martin's agency is just outstanding. Special praise for Melissa Ocampo who works magic for customers. If you're insurance shopping, don't pass this one by."
We responded:
"Hi Don, Thank you for trusting our office for so many years. We’ll share your kind words with Melissa—she’s a star. We appreciate your loyalty and look forward to serving you for many more years. – Jack Martin State Farm"
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JC Serrano

September 3, 2025

5  out of  5
rating by JC Serrano
"Jocelyn and Melissa are always professional and answer all of my questions. Strongly recommend them for all your insurance needs. Keep up the good work!"
We responded:
"I really appreciate your kind words for my team members. I can't do this without them. It's customers like you that make me strive to provide the best #goodneighbor service possible."
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Amanda Smith

September 2, 2025

1  out of  5
rating by Amanda Smith
"They will not confirm the date with you when you cancel your policy and will not even send a confirmation email. I went a week without insurance and didn't even know it because I had asked to cancel my policy at the end of the current month. Instead, they just canceled it immediately without even telling me (after it took over a week to process). I found out a week later when I received a letter in the mail. They also raised my rate by over 20% with no explanation. I was a client for many years, and that's not how you treat your customers. Very disappointing. Avoid at all costs."
We responded:
"Thank you Amanda for sharing your feedback. We’re sorry to hear about your experience. Our office works hard to respond quickly and provide clear communication, and we regret if we fell short for you. We’ve reviewed your situation and reached out directly to make sure your concerns are addressed. If there’s anything more we can do, please call our office at (847) 336-6800 so we can assist you right away. - Jack Martin State Farm Team"
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Justin de Sousa

September 2, 2025

5  out of  5
rating by Justin de Sousa
"Jack was very helpful with getting a quick and affordable policy!"
We responded:
"Thank you, Justin! We appreciate you taking the time to share your experience with us. And special thanks for being our 150th review! We are grateful for your support! - Jack Martin State Farm Team"
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Jeanette Lester

August 21, 2025

5  out of  5
rating by Jeanette Lester
"Since I have been with State Farm, the experience has been wonderful and the services has been outstanding."
We responded:
"Jeanette, we really appreciate you. Hearing that your experience has been wonderful makes our day. If you ever need anything, we're here to help."
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Eric Wentz

August 21, 2025

1  out of  5
rating by Eric Wentz
"They canvas neighborhoods with their pamphlets. Not professional and I wouldn't do business with a company like this."
We responded:
"Hi Eric, I’m sorry to hear about your concerns. I do want to clarify that we do not hand out pamphlets or canvas. We’d like to understand more and address any issues directly. Please call us at 847-336-6800 or stop by the office during business hours. - Jack Martin, State Farm Agent"
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Ben Ward

August 15, 2025

5  out of  5
rating by Ben Ward
"Good prices and better service."
We responded:
"Thanks for the kind words Ben. We are glad that we were able to help you out and provide prices and service you were happy with. We are here whenever you need us next!"
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Judy Abelson

August 6, 2025

5  out of  5
rating by Judy Abelson
"Very efficient service, very reasonable rental insurance. A hassle free experience."
We responded:
"Hi Judy, We really appreciate you sharing this. It means a lot to know you feel supported! We are always here if you need anything. - Jack Martin State Farm "
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M H

August 5, 2025

5  out of  5
rating by M H
"I was referred to Jack Martin by my dad when my husband and I bought a house and needed a home owners insurance policy. Jack was extremely easy to work with, efficient; explained everything well, and he got us a great rate with great coverage. We couldn’t be more pleased!"
We responded:
"We really appreciate your thoughtful review! It means a lot to our team to know we could make a positive difference for you."
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Elizabeth Linares

July 31, 2025

5  out of  5
rating by Elizabeth Linares
"Mr. Martin's office and his whole staff were so helpful with my claim. They were constantly checking up with me to make sure that everything was going OK with my claim. I highly recommend Mr. Martin's office for your insurance needs. You guys are the best!!! Thank you!!"
We responded:
"Elizabeth, thank you! We're so happy we could help and keep you updated through the whole process. Your kind words mean a lot to our team!"
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Margaret Williams

June 24, 2025

5  out of  5
rating by Margaret Williams
"After several unsuccessful attempts finding a towing service I called Jack Martin at State Farm for help. Jack's staff knew exactly what to do to help me. They contacted a towing service, explained the issue with my car and sent the towing service to take my car to the repair service of my choice. Thanks to the knowledgeable staff who provided peace in a frustrating situation."
We responded:
"Hi Margaret, Thank you so much for your kind words. We're so glad our team could step in and make a stressful situation a little easier. Helping our customers feel supported, especially in tough moments, is what we're here for. We truly appreciate you taking the time to share your experience and we're always just a call away whenever you need us. -Jack Martin State Farm Team"
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LaTonia King

June 2, 2025

5  out of  5
rating by LaTonia King
"Great customer service! Patient and wen t over all of our policies and saved money for us."
We responded:
"Thanks so much, Latonia! I'm really glad we could walk through everything together and help find ways to save you money. Always happy to help!"
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J Tipp

May 15, 2025

5  out of  5
rating by J Tipp
"Melissa at this office has OUTSTANDING customer service skills, she is the best!"
We responded:
"Thanks for taking the time to leave a review, J Tipp. We're so glad Melissa made your experience a great one. She is a big part of what makes our office special."
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Katherine Brennan

April 29, 2025

5  out of  5
rating by Katherine Brennan
"Today I worked with Melissa Ocampo and she was so great! I told her what I was thinking of doing and she very clearly explained all my options. She was very kind and knowledgeable, I really appreciated her making my experience so easy."
We responded:
"Thank you so much, Katherine! We're so glad Melissa was able to make everything clear and easy for you. She's truly a gem, and we'll be sure to pass along your kind words!"