State Farm® Insurance Agent Jack Martin

"I spoke with Monette from Jack T. Martin State Farm Insurance. I can’t begin to express how helpful she was. I’m very pleased and thankful for the policy I received. I will most definitely recommend this agency to anyone. Thank you again."

"Excelente atención de Monette"

"Jack Martin a great agent to work with. He wrote a Home and Auto policy for my parents and was very responsive and efficient getting the quotes over to us in a timely manner. Melissa is great as well. She has been very helpful responding quickly on any concerns we may have."

"If I could cry in writing I would! (In a good way though lol.) As a single woman doing this thing called life on her own it can often times be difficult to find spaces where you feel taken care of and not taken advantage of. Dan was an exceptional agent that guided me through the process of home & auto. He was so professional and patient while I sat and calculated things on my end in comparing my current company. I'm so grateful for the service that was provided. Praying nothing ever happens to my home or auto but feel that if anything were ever to transpire that I'd be in good hands for sure. Thanks Dan!"

"Mr. Dan was able to get me a better price than the one I had and he helped me set up the payment plan and logging into my account plus answering a forever list of questions. I was very happy with his service."

"I’m from out of town and I’m starting a new job in the area in a couple months. I will be renting an apartment and I will be needing renters insurance. I stopped by the State Farm right off the highway, super convenient btw, great locale. Super great staff. The young lady at the front desk was very helpful with all my questions regarding renters insurance and the other team members passed by to say hello. Made you feel very welcome. I’ll definitely keep Yall in mind during my search for renters insurance. I hope to be back in the not so distant future."

"I went in the other day and Monette helped me out so much! Always has a big smile on her face (:"

"Been with this agent for a couple of years now! Monette has been great to work with! Answers my calls in a timely manner and answers all my questions each time! Always there to help!"

"Great customer service"

"Sat almost 1.5 hrs going over what we needed for insurance. Sewer line to street, water back up, hidden water damage, and many others. Water damage was discovered in an encapsulated space in the house that was impossible to be found unless the house was disassembles in some fashion. I called to file a claim. Dan stated Immediately, "you are on your own, we don't cover water damage or rot.". After communicating with State farm headquarters, they denied the claim...paid nothing and still placed a claim on my record that makes our premiums much higher. This is unethical and should be illegal."

"Great customer service by Monette ! Helped me get started right away and explained the safe driving app to me ! Super simple and happy to be with State Farm"

"Monette from your office was so helpful. Your agency saved me a lot of money. Thanks again. Diane"

"I’ve been with Jack Martin for about 15 years now. Back in 22 I had a car that I called in and put storage on the car. Couple months later I get my bill for the price of full coverage. No big deal hey I’ve been with them for so long. Then end of December I call and put my car on storage for the winter. Just got a bill for full coverage again! Tried to call the office and kept getting “Jack is in a meeting”. Called to have my policy’s switched over to another agent but told the lady on the phone I wanted to talk to Jack first. That was at 9:45. I receive a call from the office at 3pm that Jack is still in meetings and we already transferred your stuff over to the new office. Mentioned that I specifically asked to speak with him before transferring my stuff and clearly they did not listen. Do not waist your time with this agent as he does not care about customer service. And according to Jack it’s my job to follow up and double check HIS EMPLOYEES WORK to make sure they did it correctly."

"Excellent customer service!"

"State Farm as a whole is just the best. I had a policy with American family for 13 days that’s it. By far the worst customer service I’ve ever experienced. These guys picked up on the first ring and duplicated my previous policy for a third of the price. I needed to change the effective date on my policy and manager Dan called me back personally to make sure it was done properly. You guys got yourself a customer for life, I’m SO impressed."

"Jack and his whole staff have been great to us and our family! Very knowledgeable and helpful!"

"I have been with State Farm for over 30 years. The staff is especially knowledgeable in all facets of my insurance needs. Especially Melissa. No matter how puzzling my questions sometimes are I also receive accurate information that I can depend on each and every time. Blessed to have her as my contact go to. A rare find is definitely found in Melissa."

"Dan at this State Farm Office is an absolute pleasure to do business with. Who needs Jake from State Farm, when you can get Dan at this location!"

"Melissa was very helpful in getting me the best quote for my renters insurance. She was very quick and the whole process was so easy! She also walked me through all of my questions and helped me clarify any confusion."

"All your insurance needs. Been with Jack forever!"

"Muy buen servicio de parte de Melissa Ocampo . El lugar muy limpio tod miy bien altamente lo recomindo"

"Really enjoy coming in the office. The whole staff is so friendly and organized and really fun"

"Monette helped me today set everything up and was very nice and friendly"

"I can't say enough good things about Jack Martin and his staff at State Farm. They are very professional and courteous. Jack's really kindhearted and down to earth. He sincerely cares about all of his customers and will go that extra mile for them. If you're considering State Farm, I highly recommend this agency."

"I've been with Jack's team for many years, but unfortunately, due to very poor communication and effort on their part, I am exploring switching my plan to a team who may be helpful and prioritize customer service. About one year ago, our rates increased. When I emailed to inquire about why, I was told that the agent would reach out to me. I even had a call set up for a specific time, which I worked my work schedule around. Nobody ever called. Since this was the first issue I had with them, I decided to let it slide. Last week. I received another notice that my rates were going up. I again reached out. I was promised to receive a call last week. I never received one. I sent another email this week expressing my disappointment in their customer service. I never received a reply. When I was purchasing additional homeowner's insurance with them, it's funny how quick they were to reply. However, since I've had questions, they've showed no interest in helping, so I'll be looking elsewhere."